Patient Information

We are a Mixed Billing practice. 

Most patients are required to pay a Private Fee and subsequently a claim is lodged for a Medicare rebate (if applicable).  The amount remaining after a Medicare rebate is the ‘out-of-pocket’ expense.  Please refer to the ‘Our Fees & Billing’ information page for more details.

We bulk-bill standard consultations for children 15 years old and under, as well as Pensioner Concession/Health Care/ Commonwealth Seniors Health/DVA card holders. 

Workers compensation or CTP claim services may be charged to the patient in the event we cannot recover our fees from the insurer. 

For all health-related enquiries, we kindly request that you book an appointment to see your GP by calling the practice on 02 8883 1180 or book online. We will always try our best to accommodate your preferred time and GP. Please let our receptionist know if/why your matter is urgent. Please note on-line bookings are available for Dr Abhishek, Dr Dovini and Dr Lakmini.  

Please note the patient (including children) must be present for their appointment. 

Standard consultations (1 or 2 simple issues) are booked for 15 minutes. Some consultations require a longer appointment. Please book a long consultation for:

• Mental health issues.

• If you have multiple issues to discuss.

• New patient.

• Multiple family members - please book separate appointments for each patient.

• Childhood vaccinations at 6 weeks, 4 months, 6 months, 12 months, 18 months, 4 years old.

• Newborn check.

• Postnatal check.

• Cervical screening test/pap smear.

• Chronic disease management plan.

• Procedures/minor surgery. Please note a separate consult is required prior to any procedure.

• Initial consultation/case conference for workers compensation/CTP claims.

Appointments must be cancelled or rescheduled at least 2 hours in advance in order to avoid a Non-attendance fee of $20. To cancel or reschedule an appointment, please call reception on 02 8883 1180. 

Please note that repeated short notice cancellations or missed appointments may result in restriction being placed on your patient record, and you will not be able to make further appointments. 

A recall is an indication that your GP requires your attendance in a follow-up appointment. Your GP will determine if you require a follow up by reviewing results and any other relevant information. 

We generally do not call you about your test results if your GP has not recalled you. If you wish to find out if your pathology or radiology results are in or if further action is required, please contact our receptionists. If you wish to discuss your results, you will be required to make an appointment to see your GP. 

We are committed to protecting the privacy of patient information and to handling your personal information in a responsible manner in accordance with privacy legislation including the National Privacy Principles. You can find details of the collection, use, disclosure and access to patient information in our Privacy Policy available at reception.