Conrad Road Family Practice is committed to providing you with the highest standard of patient care. As part of our ongoing efforts to maintain the quality of our services and to keep pace with rising operational costs, we periodically review our fee structure.

After careful consideration, we have decided to adjust our fee structure effective from 1 December 2024.

The main difference is that your out-of-pocket expense will increase depending on the time and complexity of your consultation. For example, a standard consultation (under 15 minutes) will have an out-of-pocket expense of $30 compared to a long consultation (16 - 30 minutes) which will have an out-of-pocket expense of $40.

Please note that we are a mixed billing practice and fees are payable on the day. We bulk-bill standard consultations for children 15 years old and under, as well as Pensioner Concession/Health Care/ Commonwealth Seniors Health/DVA card holders. 

Appointments

Please note the patient (including children) must be present for their appointment. 

Standard consultations (1 or 2 simple issues) are booked for 15 minutes. Some consultations require a longer appointment. 

Please book a long consultation for:

• Mental health issues.

• If you have multiple issues to discuss.

• New patient.

• Multiple family members - please book separate appointments for each patient.

• Childhood vaccinations at 6 weeks, 4 months, 6 months, 12 months, 18 months, 4 years old.

• Newborn check.

• Postnatal check.

• Cervical screening test/pap smear.

• Chronic disease management plan.

• Procedures/minor surgery.

• Initial consultation/case conference for workers compensation/CTP claims.

Telehealth 

• If any patient (child/adult) currently has or recently had a fever, tickly/sore throat, cough, blocked/runny nose, fatigue, aches and pains, headache, ear ache, vomiting or diarrhoea, please book a Telehealth appointment. If you need a physical examination, we can see you in person if you have had a negative RAT test on the day of the consult. 

• If you had Covid-19 or were a close contact in the last 7 days, please book a Telehealth appointment.

If your appointment is in person, please call reception when you arrive and remain in your car. The GP will then call you to discuss your symptoms prior to being examined.

Masks
Masks are recommended to be worn by all patients attending the practice as this is a high risk setting. 

Mixed Billing

We are a mixed billing practice. Please click here for more information about our fees.

Appointment Cancellation Policy
Apppintments must be cancelled or rescheduled at least 2 hours in advance in order to avoid a Non-attendance fee of $20. To cancel or reschedule an appointment, please call reception on 02 8883 1180. 

Short notice appointment cancellation and failed attendance disrupts service for other patients and adversely impacts the running of our practice. Providing us with a minimum 2 hours notice if you cannot attend your appointment gives us the opportunity to offer your appointment to another patient. 

Please note that repeated short notice cancellations or missed appointments may result in restriction being placed on your patient record, and you will not be able to make further appointments. 

Thank you for your co-operation. 

Covid-19 vaccinations are now available for eligible patients. For more information, please click here.